Returns & Cancellation Policy

The part must be returned at the customer's expense. All approved returns are subject to a 25% restocking fee based on the total purchase amount.

If the part is found to be defective and Used Part Locator is unable to provide a replacement, a full refund will be issued if the return is made within 30 days of the original purchase date. If the return is requested after 30 days, a store credit will be issued instead.

If a replacement part is available but the customer declines the replacement, the return will be subject to the 25% restocking fee.

If the part is returned because it is no longer needed, ordered by mistake, or for any other customer-related reason, it will be subject to the 25% restocking fee.

All returned parts must be in the same condition as received and must not be damaged, altered, disassembled, or installed unless the return is due to a verified defect. Returns that do not meet these conditions may be denied.

Before returning any part, customers must obtain a Return Authorization Number (RAN) by contacting Used Part Locator by phone or in-store. Returns submitted without a valid Return Authorization Number may be refused.

The original receipt or proof of purchase must accompany all approved returns. Refunds will be processed only after the returned part has been received and inspected.

Shipping charges, expedited shipping fees, and other service charges are non-refundable unless the return is the result of an error made by Used Part Locator.

Special Order Parts and Special Pull Parts

Any special order, special pull, or non-stock item is non-returnable and non-refundable under all circumstances. Only parts sold from regular in-stock inventory are eligible for return.

Electrical Parts

Electrical parts are not eligible for refunds. Electrical parts may only qualify for an exchange or store credit, subject to inspection and approval.

Cancellation Policy

Customers may cancel an order before shipment; however, all cancellations are subject to a $300 cancellation fee plus a 25% restocking fee calculated on the total order amount.

Once an order has been processed, prepared for shipment, or shipped, it cannot be canceled. In such cases, the order will be treated as a return and will be subject to the applicable return policy, including all fees and approval requirements.